PICK UP AND DROP OFF
Please drop off at your scheduled appointment time. Since we provide spa booking by appointment only, late arrivals may ask to be rescheduled. We will provide you with an estimated pickup time and will contact you when your dog is ready for pickup. Kennel space is provided for up to 1 hour after your dogs grooming is completed. We ask that all dog owners pick up their dog's within 1 hour of being called.
Late pickups will result in additional kenneling fees of $75 for extended stays.
Payment is due at pick up. Pricing varies for each dog and is determined by breed, size, condition of coat and services requested. We can provide you with an estimate at drop off. We accept cash and credit cards.
NO-SHOW AND CANCELLATION OF APPOINTMENTS
We appreciate a 24 hour advance notice of any cancellations. Same day cancellations for an appointment will result in a cancellation fee of 50% of all charges for that visit and prepayment may be required for future services. No-Show entails that an appointment was scheduled and time was blocked off for the service to be provided but client did not show up for the appointment. No-Show will be charged 100% of the charges for that visit.
We understand our dogs are family members and will treat all animals entrusted to us as if it was our own. Your dog will be treated with kindness, patience, respect and compassion ensuring their health, safety and well being. Your dog’s comfort and safety will always remain our priority. We utilize the highest level of care and sanitation procedures. Our Professional Stylists follow the PPGSA Standards of care, safety and sanitation. These high safety standards ensure our stylist remained focused on your pet’s safety and comfort at all times. We will never use heated drying cages!
For your dog’s safety, we require that all pets be current on vaccinations before receiving grooming services. We will be happy to contact your veterinarian to obtain records. Vaccine records can be emailed to us at firstname.lastname@example.org. You can also bring your pup's records at the time of your appointment. Please contact us if you have any questions or if your veterinarian has provided you with a vaccine exemption.
We believe in comfort over vanity and as a result, de-matting of severely matted dogs is not offered as one of our services. Dogs with severely matted coats will require a very short clip. In the event of any dog needing a shave / clip down due to excessive matting, the owner should be aware that skin irritation is likely to occur. Please keep in mind that a matted coat may cause numerous health conditions including itching, irritation and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden within the matts. Heavy matting may also trap moisture near the dog’s skin allowing fungus or bacteria to grow. De-matting causes skin irritation. We likely not be able to provide you with the the hairstyle that you would like if your dog is severely matted.
For the safety of your dog and others in the grooming area, dogs with fleas will immediately be given a flea bath. Additional charges for a flea bath will be applied.
We love all of our pet parents from Mueller and surrounding areas including Cherrywood, Windsor Park, Hyde Park, Austin, and more!